Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Your tariff is displayed on your bill in the top right section.
Your current unit rate is shown on Page 2 of your bill in the section detailing this period’s charges. You can also find out your unit rate here.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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