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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Bills & Payments

PowerNI Help & Support Bills & Payments My Direct Debit payment hasn’t been taken out.

My Direct Debit payment hasn’t been taken out.

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If your payment was due on a date which falls on a weekend or a Bank Holiday it will be collected on the next banking day.

If your Direct debit payment hasn't been taken, please contact us, so that we can look into this for you. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.  


More billing questions


More billing questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs