Skip to main content

Important notice

Please note. On Monday 25 May, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 26 May.

To report power cuts, please contact NIE Networks.

Bills & Payments

PowerNI Help & Support Bills & Payments My Direct Debit payment hasn’t been taken out.

My Direct Debit payment hasn’t been taken out.

  • My Home
  • Bills & Payments
  • Direct Debit management

If your payment was due on a date which falls on a weekend or a Bank Holiday it will be collected on the next banking day.

If your Direct debit payment hasn't been taken, please contact us, so that we can look into this for you. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.  


More billing questions


More billing questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs