Billing FAQs
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Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
There is no difference in the electricity that is supplied to your home. Individual properties cannot be targeted to receive Eco Energy only. By signing up to Eco Energy, Power NI commits to purchase the equivalent of your consumption from renewable sources.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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