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Christmas period opening hours

Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

General Information & Policies

How does Power NI use my data?

  • My Home
  • General Information & Policies
  • Data Collection and Usage

Power NI uses your personal data to provide you with energy products and services and to allow us to better manage your customer account. In particular we may use your personal data for the following purposes:

  • Account Management

  • Customer Support

  • Marketing

  • Customer Reward Programme

  • Credit Reference Checks & Fraud Prevention (Commercial Customers Only)

  • Improving our Products & Services

  • Debt

  • Regulatory & Licence

  • Website Statistics

  • Customer Preferences and Account History

  • Recruitment

  • Special Categories of Personal Data


You can view more detail on each of the above in our privacy statement


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.