Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Power NI uses your personal data to provide you with energy products and services and to allow us to better manage your customer account. In particular we may use your personal data for the following purposes:
Account Management
Customer Support
Marketing
Customer Reward Programme
Credit Reference Checks & Fraud Prevention (Commercial Customers Only)
Improving our Products & Services
Debt
Regulatory & Licence
Website Statistics
Customer Preferences and Account History
Recruitment
Special Categories of Personal Data
You can view more detail on each of the above in our privacy statement
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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