Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
Power NI uses your personal data to provide you with energy products and services and to allow us to better manage your customer account. In particular we may use your personal data for the following purposes:
Account Management
Customer Support
Marketing
Customer Reward Programme
Credit Reference Checks & Fraud Prevention (Commercial Customers Only)
Improving our Products & Services
Debt
Regulatory & Licence
Website Statistics
Customer Preferences and Account History
Recruitment
Special Categories of Personal Data
You can view more detail on each of the above in our privacy statement
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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