General Information & Policies

Why does the app need access to my media and files?

Q: Why can I not log in to my account using my existing Quickpay details?

We recently made online accounts available to all customers and have moved all customers from Quickpay to the Power NI app. Within your online account, we can provide customers with more benefits and an overall better online experience. As a result, you will be unable to log in to the new Power NI app using your existing Quickpay username and password. You can either register for an online account by clicking on the Register button, or you can use the guest route to top up your keypad or pay a bill online.

Q: How do I save my login details, so that I don’t have to enter them each time I log in?

You can create a PIN to log in to the app, or if you have Fingerprint ID, Touch ID or Face ID available you can use these each time you log in. By using this functionality, it will remove the need for you to enter your login details (username and password) each time you want to log in to your account. If you have forgotten your PIN, please select Cancel and log in with login details.

Q: What do I do if I forget my PIN to log in to the app?

If you have forgotten your PIN, please select 'Cancel' and log in to your online account with your username and password. Following this you will be able to create a new PIN to log in to your online account.

Q: If I am experiencing an issue with the app, who should I contact?

If you are experiencing issues with the app, please email us at home@powerni.co.uk with the following information: name, account number or keypad premise number (if known), phone number iOS or android user, and device (mobile or tablet) issue you are experiencing. Or contact us by visiting our contact us page.

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General Information & Policies
Data Collection and Usage

The app needs access to your media and files to display your bills and letters. If you deny the app access, you will be unable to view your bills and letters within the app.

If you do attempt to view a bill or letter the message will appear on-screen. If you would like to view the bill or letter, select ‘Yes’ and this pop up will no longer appear when you view your bills or letters.

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General Information & Policies

Why does the app need access to my media and files?

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