General Information & Policies

Why does the app need access to my media and files?

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General Information & Policies
Data Collection and Usage

The app needs access to your media and files to display your bills and letters. If you deny the app access, you will be unable to view your bills and letters within the app.

If you do attempt to view a bill or letter the message will appear on-screen. If you would like to view the bill or letter, select ‘Yes’ and this pop up will no longer appear when you view your bills or letters.

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More information and policy questions

Why can I not log in to my account using my existing Quickpay details?
How do I save my login details, so that I don’t have to enter them each time I log in?
What do I do if I forget my PIN to log in to the app?
If I am experiencing an issue with the app, who should I contact?