
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Quick help
You can download our Keypad+ app today.
If you are an iOS user download the Keypad+ app.
If you are an Android user download the Keypad+ app.
Or search Keypad+ in the Apple App Store or Google Play Store.
Once you have downloaded the Keypad+ app it's time to pair your Keypad+ with your smartphone.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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