Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Quick help
You can download our Keypad+ app today.
If you are an iOS user download the Keypad+ app.
If you are an Android user download the Keypad+ app.
Or search Keypad+ in the Apple App Store or Google Play Store.
Once you have downloaded the Keypad+ app it's time to pair your Keypad+ with your smartphone.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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