Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 25 May, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 26 May.
To report power cuts, please contact NIE Networks.
If you are unable to open the Keypad+ app, please get in touch with us at [email protected]. In the meantime if you need to top up, please use the existing Power NI app and key the powercode in to your Keypad+ unit manually.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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