Billing FAQs
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Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
If you are unable to open the Keypad+ app, please get in touch with us at keypadplus@powerni.co.uk. In the meantime if you need to top up, please use the existing Power NI app and key the powercode in to your Keypad+ unit manually.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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