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Important information

From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.

Keypad Pay-As-You-Go

What do I do if I can't download the Keypad+ app?

  • My Home
  • Keypad & Keypad+
  • Keypad+ features

If you are not able to download the Keypad+ app please contact us at [email protected]. In the meantime if you need to top up, please use the existing Power NI app and key the powercode in to the Keypad+ unit manually.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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