Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
If you are unable to open the Keypad+ app, please get in touch with us at [email protected]. In the meantime if you need to top up, please use the existing Power NI app and key the powercode in to your Keypad+ unit manually.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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