Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
You can log in to your online account to action the tasks below.
Here are some benefits of Keypad+:
Send top ups bought online straight to your meter from your smartphone.
View your credit balance on your smartphone
Track your usage real time and over a year
Get access to our new easy to use app
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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