Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
You can log in to your online account to action the tasks below.
Here are some benefits of Keypad+:
Send top ups bought online straight to your meter from your smartphone.
View your credit balance on your smartphone
Track your usage real time and over a year
Get access to our new easy to use app
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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