Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Make the most of your Keypad:
* Press this before entering top up codes.
# Press this after entering top up codes.
# Press this to see the amount of credit left.
For help with topping up read our simple step-by-step guide.
Step 1 - Press the * button once on the keypad. The message Key Code will be displayed.
Step 2 - Key in all digits of the Powercode. If a wrong digit is entered press the * button to go back.
Step 3 - Once all the digits are entered press the # button. The message Sending will be displayed. After a few seconds another message will be displayed.
Additional functions
Press 1 - Credit time left in days.
Press 2 - Cost of previous day’s, week’s, month’s use.
Press 3 - Unit rates and number of units left.
Press 4 - The last five top up codes entered.
Press 5 - Total money entered into meter.
Press 6 - Electricity being used presently in kilowatts.
Press 7 - Standing charge repayment rates per day if applicable.
Press 8 - Highest consumption in any half-hour in last 24hrs and when it occurred.
Press 9 - Total units used.
Press 0 - Display test, time and date.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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