Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Low Rate: Mon - Fri Midnight to 8am; Sat/Sun 7pm to 8am
Normal Rate: Mon - Fri 8am to 4pm; Sat/Sun 8am to 7pm
Peak rate: Mon-Fri – 4pm to 7pm
The times stated above are all GMT, please add one hour for British Summer Time. i.e. midnight to 8am will be 1am to 9am.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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