Important information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Credit cards cannot be used for online Keypad top‑ups. You’ll need to use a debit card, including Visa Debit, Mastercard Debit, and other standard debit cards, to complete your top‑up online. Credit cards are only accepted for bill payments, not for Keypad transactions. We apologise for any inconvenience this may cause and appreciate your understanding.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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