Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
If your meter rejects the powercode one of the following messages will appear on-screen within the Keypad+ app.
The powercode is incorrect
This powercode has been used before
You have not entered your tariff change code
Your meter has reached the credit limit
Unable to connect to the meter. Please enter the powercode manually. For more information visit I've topped up but the powercode has not been sent to my meter. What should I do?
If you need any further assistance, please email us at [email protected].
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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