Keypad Pay-As-You-Go

I topped up. but the full amount has not been added to my Keypad

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Keypad & Keypad+
Top up queries

If there is an outstanding balance on your account, a percentage of each top-up you buy goes towards reducing this until it is cleared. This is called a PC Contribution.

To help keep track of this, we’ll send you an annual account statement and we'll let you know as soon as the outstanding balance has been cleared.

Have you registered as a Power NI customer?

It’s important to register with Power NI and use the correct Keypad card, otherwise you could end up paying off someone else’s balance. To register, contact us.

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