Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
If there is an outstanding balance on your account, a percentage of each top-up you buy goes towards reducing this until it is cleared. This is called a PC Contribution.
To help keep track of this, we’ll send you an annual account statement and we'll let you know as soon as the outstanding balance has been cleared.
It’s important to register with Power NI and use the correct Keypad card, otherwise you could end up paying off someone else’s balance. To register, call us on 03457 455 455.
Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
