Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
PC contribution stands for ‘Previous Charge’ contribution.
You’ll see this on your top up receipts if part of your top-up is going towards an outstanding balance on your account. Your meter will be set to collect some of your arrears with each top up made, this won’t be more than 20% of each top up.
If you have spoken with us, when getting your meter installed, we’ll agree a repayment plan/rate that works for both you and us and take into consideration your individual circumstances and ability to pay. For example, if your agreed recovery rate is 20% and you buy a £10 top-up, you will get £8 credit on your meter and £2 will be paid off your outstanding balance. If you are finding this arrangement difficult please contact us on the PAR email address.
To help keep track of this, we’ll send you an annual account statement and we'll let you know as soon as the outstanding balance has been cleared.
You can also call us on 03457 455 455 and make additional payments to reduce the arrears, this may be particularly useful during months of lower usage.
Please contact us at [email protected] if you would like up-to-date information on the amount of your arrears.
It’s important to register with Power NI and use the correct Keypad card, otherwise you could end up paying off someone else’s balance. To register, call us on 03457 455 455.
Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
