Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
When you move into a new property you will need to register with us, regardless of the type of meter installed there.
If there is a Keypad in your property and you haven’t registered with us, your payments could be going towards paying off an outstanding balance owed by the previous tenant. Simply register online with us today to set up the property.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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