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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Moving & Switching

I’m a tenant in a property with a Keypad. Do I need to register?

  • My Home
  • Moving & Switching
  • Moving in/out

When you move into a new property you will need to register with us, regardless of the type of meter installed there.

If there is a Keypad in your property and you haven’t registered with us, your payments could be going towards paying off an outstanding balance owed by the previous tenant. Simply register online with us today to set up the property.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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