Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
When you move into a new property you will need to register with us, regardless of the type of meter installed there.
If there is a Keypad in your property and you haven’t registered with us, your payments could be going towards paying off an outstanding balance owed by the previous tenant. Simply register online with us today to set up the property.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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