Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
When you move into a new property you will need to register with us, regardless of the type of meter installed there.
If there is a Keypad in your property and you haven’t registered with us, your payments could be going towards paying off an outstanding balance owed by the previous tenant. Simply register online with us today to set up the property.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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