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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Moving & Switching

PowerNI Help & Support Moving & Switching I’m moving house. Will this affect my Direct Debit?

I’m moving house. Will this affect my Direct Debit?

  • My Home
  • Moving & Switching
  • Moving in/out

If your new property is supplied by Power NI your Direct Debit can continue. Please make sure to register your move with us via your online account and we'll transfer the Direct Debit to your new property.

If you pay by Monthly Direct Debit and wish to change your payment amount due to a change in circumstance, you can contact us.

If you pay by Quarterly Direct Debit, your bill amount will be lifted in full as normal.


More moving house questions


More moving house questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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