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Important information

From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.

Moving & Switching

PowerNI Help & Support Moving & Switching I’ve postponed or cancelled my move.

I’ve postponed or cancelled my move.

  • My Home
  • Moving & Switching
  • Moving in/out

If you’ve already let us know that you’re moving to a new house, but your circumstances change simply contact us and we’ll amend or cancel any changes on your account. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.


More moving house questions


More moving house questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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