Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
Don't worry! If you moved out in the last 28 days, you can update us on your move via your online account. Simply login and visit the 'Close my account' section to complete your move online.
All you need is:
The date you are moving out.
A closing meter read if your property has a bill pay meter.
A forwarding address.
If you moved out over 28 days ago, please contact us and speak to a member of our customer care team. Remember get in touch as soon as possible to avoid being billed for electricity used by the new occupant.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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