Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
No, once you confirm your switch with us, you don’t need to do anything else.
We’ll get in touch with your previous supplier and let them know that you have switched electricity supplier.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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