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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.

Moving & Switching

PowerNI Help & Support Moving & Switching Do I need to contact my previous supplier?

Do I need to contact my previous supplier?

  • My Home
  • Moving & Switching
  • Switching providers

No, once you confirm your switch with us, you don’t need to do anything else.

We’ll get in touch with your previous supplier and let them know that you have switched electricity supplier.


More switching questions


More switching questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs