Moving & Switching

Do I need to cancel my Direct Debit with my previous supplier?

Q: I've switched, what happens next?

Firstly, thanks for choosing Power NI! Here's what happens next: 1. We'll contact your previous supplier You don’t need to contact your old supplier we will let them know that you have switched to Power NI. Your switch can take 2-4 weeks to complete however rest assured that your supply won’t be disrupted during this time. 2. We’ll send you your Power NI welcome pack After your 10 working day cancellation period, we will schedule a phone call at a time that suits you to complete the switch. We’ll send your welcome pack in the post including your account number and details of your chosen payment plan. This will arrive within four weeks as confirmation that your switch is now complete. 3. Your previous supplier will bill you for any outstanding amounts You’ll receive your final bill from your previous supplier for any outstanding amounts. You should start receiving bills from Power NI within approximately 13 weeks. Paying by Keypad? After your 10 working day cancellation period, we will schedule a phone call at a time that suits you to complete the switch. Please ensure you have access to your Keypad meter during this call and any credit on the keypad will be transferred with you (please ensure you have a minimum of £2 credit). Pay by Direct Debit? If you're paying by Direct Debit you'll receive a letter confirming that your bank has been contacted and your new Direct Debit has been set up. Important things to know Timings may vary, but everything should happen within 2-4 weeks. We’ll only call you if we need further details or need to rearrange a call back. Your supply won’t be disrupted, even if the switching process takes longer than expected.

Q: Do I need to contact my previous supplier?

No, once you confirm your switch with us, you don’t need to do anything else. We’ll get in touch with your previous supplier and let them know that you have switched electricity supplier.

Q: How can I check the status of my switch?

The switching process can take 2- 4 weeks to complete. Your switch is fully complete once you receive your Power NI welcome pack. If we're having any issues processing your switch, we'll get in touch to let you know. If you don’t receive anything from us after 4 weeks get in touch and we’ll look into this for you.

Q: When will I receive my first bill?

You should receive your first bill within approximately 13 weeks after you’ve switched. If you haven't received your bill by this time, simply get in touch and we'll look into this for you. If you have a Keypad, you won’t receive bills and can pay as you go. Find out where to top up .

Q: Why am I still getting bills from my previous supplier?

The switching process can take 2-4 weeks, so your previous supplier will continue to bill you until the switch is complete. You should receive a final bill to close your account (this may take up to 8 weeks after you've switched). If you are still receiving bills from your previous supplier after this time please get in touch and we'll look into this for you.

Q: How can I be sure I won't be double billed?

When you switch, we'll contact your previous supplier to let them know you are switching to us. To make sure you’re not double billed, it’s important that you provide us with a meter reading. This will be used to open your Power NI account and the same meter reading will be used to close your account with your previous supplier.

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Moving & Switching
Switching providers

Your Direct Debit should be automatically cancelled by your previous supplier when your switch to Power NI has been completed, you shouldn’t need to do anything.

Your previous supplier will issue you with a final bill for any outstanding amounts. Once this is paid in full the Direct Debit should be cancelled.

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Moving & Switching

Do I need to cancel my Direct Debit with my previous supplier?

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