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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.

Moving & Switching

PowerNI Help & Support Moving & Switching What if I change my mind about switching?

What if I change my mind about switching?

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If you have changed your mind about switching, contact us within 10 working days of the date you initially contacted us to request the switch. 

Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.


More switching questions


More switching questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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Keypad FAQs
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Meter Reading FAQs