Important information
Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.
You can log in to your online account to action the task below.
Contact us and we’ll be happy to update your details.
Online billing customers can update their mailing address, email address and telephone number by logging into their online account.
If you need to tell us about a change of Direct Debit or bank details you will need to ring us.
Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields
