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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

My Account

PowerNI Help & Support My Account I’ve multiple properties under the one account.

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You can log in to your online account to action the task below.

Add a premise to your account

I’ve multiple properties under the one account.

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  • My Account
  • Account management

If you have more than one property or more than one service with us, then each will have a separate account number.

Click on whichever account number you wish to view, and the billing information linked to that account will be displayed.


More account questions


More account questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs