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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

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PowerNI Help & Support My Account What are the compatibility requirements for an online account?

What are the compatibility requirements for an online account?

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In order to get the best possible experience whilst using an online account please consider the following:

  • Use the latest versions of Chrome, Firefox and Safari browsers or Internet Explorer 9 and above. 

  • Your browser must support a minimum of TLS 1.0b.

  • Check your Operating System is either Windows (7, 8, 8.1, 10), Mac OS X, iOS 8 or higher or Android 4.4 or higher.

  • JavaScript, Cookies and CSS must all be enabled.


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More account questions

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