Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
To view your energy consumption, click on ‘My Usage’ when logged into your online account. You will be able to see your electricity use in terms of units, cost and carbon emissions.
You will also be able to compare your usage with last years and then with a house similar to yours. Please ensure that you have updated the premises details section in 'My Details' to indicate the size of your house and number of occupants to enable the comparison tool.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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