Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.
You can log in to your online account to action the task below.
To opt out of receiving Perks emails from our new provider (Reward Gateway) you need to log in to the ‘Account’ section of the Perks platform, go into ‘Communication Preferences’ and disable the email comms. Account > Account Settings > Communication Preferences
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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