Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 25 May, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 26 May.
To report power cuts, please contact NIE Networks.
Perks is on a platform ran by a company called Reward Gateway, who also have employee schemes available however these are not applicable to Power NI customers. Any reference to an 'employee scheme' or 'payroll information', either in the Perks Privacy Notice or on the site, are to be ignored as they are not relevant to the Power NI Perks customer reward scheme.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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