Billing FAQs
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Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
Perks is on a platform ran by a company called Reward Gateway, who also have employee schemes available however these are not applicable to Power NI customers. Any reference to an 'employee scheme' or 'payroll information', either in the Perks Privacy Notice or on the site, are to be ignored as they are not relevant to the Power NI Perks customer reward scheme.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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