Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
If you are no longer a Power NI customer or are an employee (past or present), and had no cashback on your account prior to 14 March 2023, you are no longer eligible to access Perks as it is a Power NI customer reward scheme only. If you are a Power NI customer and are unable to gain access, please contact Reward Gateway’s Perks helpdesk by phone on 0203 780 1891.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields