Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
If you are no longer a Power NI customer or are an employee (past or present), and had no cashback on your account prior to 14 March 2023, you are no longer eligible to access Perks as it is a Power NI customer reward scheme only. If you are a Power NI customer and are unable to gain access, please contact Reward Gateway’s Perks helpdesk by phone on 0203 780 1891.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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