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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

My Account

PowerNI Help & Support My Account Why has my account expired?

Why has my account expired?

  • My Home
  • My Account
  • Power NI Perks

If you have switched to another electricity provider and are no longer a Power NI customer you will have a period of two months from the time of leaving Power NI in which you can continue to access your Power NI Perks account.

We would advise you to withdraw any cashback held on your account within this period, after this time you will no longer have access to Power NI Perks.


More account questions


More account questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs