Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant information
Our website and online account services will be unavailable from Saturday 7 November to Sunday 8 November while we carry out essential maintenance. Keypad customers will still be able to top-up online.
Just go to the ‘Account’ section and chose ‘Account Settings’, ‘Security Centre’. Here you’ll be able to update your details, including your password or email address. To update your Personal Details, Contact Details or Communication Preferences please go to Account, Account Settings, General Settings.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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