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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

My Account

I’ve opted out of Power NI / Rewards Gateway emails why am I still receiving them?

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  • Power NI Perks

To opt out of receiving Perks emails from our new provider (Reward Gateway) you need to log in to the ‘Account’ section of the Perks platform, go into ‘Communication Preferences’ and disable the email comms. Account > Account Settings > Communication Preferences


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