
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Perks is on a platform ran by a company called Reward Gateway, who also have employee schemes available however these are not applicable to Power NI customers. Any reference to an 'employee scheme' or 'payroll information', either in the Perks Privacy Notice or on the site, are to be ignored as they are not relevant to the Power NI Perks customer reward scheme.
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