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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

My Account

PowerNI Help & Support My Account Why has my account expired?

Why has my account expired?

  • My Home
  • My Account
  • Power NI Perks

If you have switched to another electricity provider and are no longer a Power NI customer you will have a period of two months from the time of leaving Power NI in which you can continue to access your Power NI Perks account.

We would advise you to withdraw any cashback held on your account within this period, after this time you will no longer have access to Power NI Perks.


More account questions


More account questions

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Keypad FAQs
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Meter Reading FAQs