
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Power NI offers a range of discounted payment options for savings year in year out.
On top of the 2.5%** discount you already get off every unit of electricity, when you top up £50** or more at powerni.co.uk/keypad or through the free Power NI app, you can get free electricity.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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