Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Power NI offers a range of discounted payment options for savings year in year out.
On top of the 2.5%** discount you already get off every unit of electricity, when you top up £50** or more at powerni.co.uk/keypad or through the free Power NI app, you can get free electricity.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields