Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Yes, you can arrange your own electrician that is a NICEIC Approved Contractor. Our installation partner will be happy to provide a checklist of what needs to be completed during the additional works. Only the Power NI’s installation partner can install the charger unit itself.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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