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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.

Tariffs & Rates

When will my installation take place?

  • My Home
  • Tariffs & Rates
  • Electric vehicle chargers

This can vary depending on the need for additional works. For a standard installation, where no additional works are needed, you can expect a survey date within 9 days from your enquiry. If your home needs additional works this can delay the install and is dependent on the type of works required.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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