Billing FAQs
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Contact usBank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
This can vary depending on the need for additional works. For a standard installation, where no additional works are needed, you can expect a survey date within 9 days from your enquiry. If your home needs additional works this can delay the install and is dependent on the type of works required.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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