Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
Our EV tariffs are exclusive to households who currently own or lease a plug-in electric vehicle. Self-charging hybrid cars are not eligible for the EV tariffs.
Please book a call back once you have received your car and we can switch you to the EV tariff of your choice.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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