Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
Our EV tariffs are exclusive to households who currently own or lease a plug-in electric vehicle. Self-charging hybrid cars are not eligible for the EV tariffs.
Please book a call back once you have received your car and we can switch you to the EV tariff of your choice.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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