Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.
Power NI’s electric vehicle tariffs are designed for households that own or lease a plug-in electric car and charge at home. Customers will get the best value for their EV mileage when they charge their car at home on one of our EV tariffs.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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