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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

Tariffs & Rates

PowerNI Help & Support Tariffs & Rates Where does Power NI’s renewable electricity come from?

Where does Power NI’s renewable electricity come from?

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Power NI supports local micro and large-scale generators. Our renewable electricity is achieved through PPAs (Power Purchase Agreements) with wind, photo-voltaic (PV) and hydroelectric generators across Northern Ireland. 

Power NI's renewable electricity is backed by Renewable Energy Guarantees of Origin (REGO) certificates issued by the UK energy regulator, Ofgem. 


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