Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
The off-peak rate times for the EV Nightshift tariff are:
Winter Time (GMT) - 1am to 8am
Summer Time (BST) - 2am to 9am
The EV Nightshift meter and your home EV charger are independent of each other and you will need to adjust your charging time when the clocks change.
If in doubt, contact us.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields