Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
The off-peak rate times for the EV Nightshift tariff are:
Winter Time (GMT) - 1am to 8am
Summer Time (BST) - 2am to 9am
The EV Nightshift meter and your home EV charger are independent of each other and you will need to adjust your charging time when the clocks change.
If in doubt, contact us.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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