Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Our Terms and Conditions and the tariff that applies to your supply, form the legally binding contract between you and Power NI Limited.
Protecting our customer’s personal data is important to Power NI. This Privacy Statement sets out how we collect, use, store, share and protect your personal data in compliance with Data Protection legislation.
Find out more about our Codes of Practice, these guides give you an overview of how Power NI operates and the range of services we provide.
Power NI reserves the right to pass on to customers the following additional charges which are as a result of additional effort and costs are required to manage your account.
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Please select the link below to view additional information on tariff methodology, hedging policy and maximum resale of electricity.
