Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Our Terms and Conditions and the tariff that applies to your supply, form the legally binding contract between you and Power NI Limited.
Protecting our customer’s personal data is important to Power NI. This Privacy Statement sets out how we collect, use, store, share and protect your personal data in compliance with Data Protection legislation.
Find out more about our Codes of Practice, these guides give you an overview of how Power NI operates and the range of services we provide.
Power NI reserves the right to pass on to customers the following additional charges which are as a result of additional effort and costs are required to manage your account.
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Please select the link below to view additional information on tariff methodology, hedging policy and maximum resale of electricity.
