Social media policy

We want to encourage an enjoyable and engaging experience when using our social media channels however it is also very important that our social media channels offer a safe and respectful environment for everyone.

To help with this, we've created some rules around interacting with us on social media.

We encourage you to:

• Ask for help with queries about your Power NI account
• Give us feedback on our products or services
• Tell us when something's wrong so that we can try to fix it
• Only post information you're happy for everyone to see
• Share our posts with your friends or family
• Follow our social media accounts

But please don't:

• Post personal or confidential information (for example your Power NI account number or your contact details). If you need to share this information with us, please do so in a private message
• Be offensive, indecent or abusive
• Post anything that could be considered defamatory or embarrassing, or damaging to someone's reputation
• Use our social media accounts in a way that might breach any laws and regulations including competition law
• Direct people to sites containing viruses or anything that might damage their computer
• Try to access the administrator features or functions of our social media accounts without permission
• Spam or troll our social media accounts

If you require information or need to report loss of Power supply, please contact NIE Networks on 03457 643 643.

How we manage our social media accounts

Unless we say otherwise, the information we post on our social media accounts is only intended for residents of Northern Ireland.

Our social media accounts may be managed by our employees and/or third parties appointed by us. We can't moderate what others post before it is posted, but we may (if we're able) remove posts which breach our House Rules. We may also block users who repeatedly break them.

If you find content on our social media accounts which you think is inappropriate or you're concerned about, please contact us.

Remember to also follow the social media platform's (for example Facebook's or Twitter's) own rules and terms. If you don't, they may hide your post or take other action and we don't have control over this.

Views and opinions

The comments and messages posted by others on our social media accounts are the views and opinions of the person posting and are not our views.

Our social media accounts are hosted by independent providers (like Facebook, Twitter, YouTube and LinkedIn) and we can't control what they do. Having an account doesn't mean that we endorse them.

Using your comments, ideas and images

If we'd like to use anything you post or message to our social media accounts, we'll ask you first.

Using our materials, content and images

We encourage you to share our content with others provided we're identified as the source, (for example by using our Twitter handle).

However, our names and logos are protected by trademarks, so please don't use them without checking with us.

Changes to our House Rules

We may change these House Rules from time to time. We'll let you know on our social media accounts when we do this.

Our social media accounts may sometimes be changed or temporarily unavailable, for example while we're making improvements to them. We may also close our social media accounts without giving prior notice.

Your Privacy

We're committed to protecting any information we collect about you. We may record and keep information (anonymous or otherwise) about how you use our social media accounts (for example, the frequency of your visits and the comments you make).  Doing so helps us better understand and serve our customers.

Regulatory information

Power NI Energy Limited trading as Power NI, Registered Office, Greenwood House, 64 Newforge Lane, Belfast, BT9 5NF, Registered in Northern Ireland, Company No. NI 027394.